Top FAQ's
MetaTrader 4
Below are some of the most frequently asked questions. If your question
is not in the list below, please scroll down for a complete listing of all FAQs that are available on our
website.
Software
Where can I download the APEX FX Trading MT4 trading platform? Top of page
Click here
Can I use the APEX FX Trading MT4 trading platform on my Macintosh computer?
The APEX FX Trading MT4 trading platform is Windows based as is unable to run on Macintosh-based Operating
Systems.
I've downloaded the APEX FX Trading MT4 trading platform. How do I log into my live account and start trading?
Once you have completed an online application, you will receive an e-mail with
your login name and password. To login, go to File -> Login. Enter your userID and password and
choose 'APEX Live Server'.
Where can I obtain my account reports?
To obtain account reports, go to View -> Terminal -> Account History. To save, right-click anywhere
and select 'Save as Report'.
What ports do I need to have opened to run APEX FX Trading MT4?
You will need to open port 443 on your firewall to properly run the APEX FX Trading MT4 trading platform.
Where do I change my password?
To change your password, go to Tools -> Options and then click on the Server tab. Click on the
Change tab and follow the change password wizard.
Does the APEX FX Trading MT4 trading platform facilitate mini lot (10 K) trading?
Yes you can trade mini lots (10K) using the APEX FX Trading MT4 trading platform.
Here is the scale that we use for trading lot sizes on APEX FX Trading MT4:
0.10 lots = 10,000 units of base currency: Our "mini" lot size.
1.00 lots – 100,000 of base currency: Our "standard" lot size.
Is hedging automatically enabled on the APEX FX Trading MT4 trading platform?
Yes, automatic hedging is a trading feature available on the APEX FX Trading MT4 trading platform.
Do I need to be logged into the trading platform for automated strategies to trigger?
The APEX FX Trading MT4 terminal must be logged into the trading server for automated strategies to run.
Customers using EA Hosting are able to host their EAs in a professional environment.
How do I place a trade within the APEX FX Trading MT4 trading platform?
To place a trade, on select Tools -> New Order. Select the symbol of the currency pair or CFD you wish to
trade, the volume of the trade size and Market Execution for Type. Click Sell or Buy within the Instant
Execution section to place the trade.
How do I close an open position?
To close an open position, double-click the position within the Trade section of the trading platform. Within the Order ticket, click the Close button. You will receive a confirmation of your trade.
You should note that placing and opposite trade will not close the original position but will open a new position. This is due to the hedging capabilities on the APEX FX Trading MT4 trading platform.
How close to the prevailing price can I place stop and limit orders?
Limits and stops must be set at least 15 pips away from the prevailing market price.
Do trailing stops remain active when I turn off my computer?
No, trailing stops are maintained locally on your machine and therefore requires that your APEX FX Trading MT4 trading platform remains on and connected to the internet. If you disconnect the APEX FX Trading MT4 trading platform from the system, any open trailing stops will be converted to a hard stop or limit order.
What does the "off-quotes" message mean?
The "off-quotes" message in the APEX FX Trading MT4 trading platform may occur when market rates change
from the time the trade is initiated on the platform to the time the request reaches the trading
environment. If you still wish to enter the trade, you can use the Order screen to try again. Within the
APEX FX Trading MT4 trading platform, you can also set a tolerance level for all of your trades. To set the deviation
setting, go to Tools -> Options. Within the Trade tab, you can select the number of pips difference you
are willing to tolerate in the Deviation by Default section.
How do I fix the "Waiting for Update" message on my charts?
Click on the symbol you wish to view from the Market Watch section of the APEX FX Trading MT4 trading platform and drag it
into the chart window.
How can I change the default language?
To change your language preference, to go View -> Languages. Select your default language. You
made need to restart the APEX FX Trading MT4 trading platform for the changes to take effect.
How do I zoom in or out of a chart?
To zoom in or out on a chart, right-click on the chart and select Zoom In or Zoom Out. You can also
use the keyboard shortcut (Shift +) to Zoom in and (Shift - ) to Zoom out.
How can I create Trend Lines and other Line Studies?
To add a trend line or line study, go to Insert -> Lines and choose a line study.
Line studies can by adjusted on the chart by dragging the white point to the desired area.
How do I view the time frame toolbar?
To view the time frame toolbar, go to View -> Toolbars and make sure that Periodicity is checked. You
will then see the following buttons in the new toolbar:
M1 = 1 minute chart
M5 = 5 minute chart
M15 = 15 minute chart
M30 = 30 minute chart
H1 = 1 hour chart
H4 = 4 hour chart
D1 = daily chart
W1 = weekly chart
MN = monthly chart
What time zone is used for charts in APEX FX Trading MT4 and can I change it to my local time?
Charts are in Greenwich Mean Time (GMT) and cannot be changed.
